I would like to express my heartfelt thanks to Tom and Sheila for the kindness and total respect they gave at the sad loss of my beloved Mum, Mrs. Enid who passed away on April 19th. Her life was so full of love and kindness for everyone except herself so her funeral was of great importance to me. On Sunday 11th May I arrived with my daughter Lisa to say our private goodbyes before her funeral the next day. It was a very emotional time but I can honestly say that Tom was kindness himself showing total respect and understanding of the pain I was going through along with Lisa. His partner Sheila made cups of tea and both listened about the life of my Mum for a long long time. Mum was there, we were able to talk to her, put all her favourite things, photo’s and personal letters we had written on and around her coffin. Sheila was especially kind telling me that Mum looked lovely in her favourite outfit. A very moving and personal time which will stay with me always. On Monday Tom brought my Mum for her final goodbye, something nobody wants to go through. From arriving with Mum at my brothers house I admit I was very traumatized, but, watching as if it was a bad dream, I know that my Mum was getting the best, from the best. At the church, at the crematorium, and finally having to leave this very special Mum for the very last time, Tom’s kindness and understanding along with outermost respect and professionalism shone through. Even now, after her funeral Tom is showing kindness. I am truly grateful for your continued support. I am so pleased you cared and showed such compassion through every moment of this sad time. Thank you very much.